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ITS (ISO/IEC 20000-1:2018)


ISO/IEC 20000-1 Information technology - management of services




ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO/IEC 20000-1:2011 can be used by

  • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
  • an organization that requires a consistent approach by all its service providers, including those in a supply chain;
  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
  • a service provider to monitor, measure and review its service management processes and services;
  • a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
  • an assessor or auditor as the criteria for conformity assessment of a secvice providers SMS to the requirements in ISO/IEC 20000-1:2011.

    Accredited files of ITS

    sequence number Title of field NACE code  
    1 Management services in Information Technology 0
    Accredited certification
    QMS (ISO 9001:2015)
    Quality management system
    EMS (ISO 14001:2015)
    Environmental management system
    QMS SMKO (EU 333/2011)
    Management system according to Decree No. 333/2011
    QMS on roads
    Quality management system on the roads
    ISO 9001 conection with ISO 3834:2021
    Quality requirements for fusion welding of metallic materials
    EnMS (ISO 50001:2018)
    Energy Management System
    ISMS (ISO/IEC 27001:2013)
    Information security management system
    ITS (ISO/IEC 20000-1:2018)
    Information technology - management of services
    OHSMS (ISO 45001:2018)
    Occupation healthy and safety management system
    FSMS (ISO 22000:2018)
    Food safety management systems
    Non-accredited certification
    SUCO
    Professional company for waste treatment

    ISO 10006

    ISO 21500

    Quality management in projects

    ISO 16363:2012

    Space data and information transfer systems
    Audit and certification of trustworthy digital repositories
    Request

    If you require sending not binding price quotation for the certification of the management system, please fill out the following form. We will send you the price quotation by email.

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    • Some numbers about us
    12
    Number of implemented projects
    9856
    Number of issued certificates
    316
    The number of accredited programs
    25
    Number of courses
    ISO 9001 ISO 14001 ISO 45001 ISO 3834 ISO/IEC 27001 ISO/IEC 20000-1 ISO 22000 SJ-PK EU 333/2011EnMS INSPECTION
    Partnership
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    Basic contact
    AUDISO a.s.    AUDISO S.R.L.
    Headquarters: Tišnovská 384, 664 71 Veverská Bítýška    Phone:  +39 081119322936, +39 0354504730
    Office:
    Veslařská 25c, 637 00 Brno   
    Office:
    Via Tino di Camaino, 9 - 80128 - Napoli
    Viale Papa Giovanni XXIII, 106 - 24121 - Bergamo
    VAT Nr.: 26976285 VAT Nr.: 07738831218
    E-mail: info@audiso.cz E-mail: info@audiso.it

    www.audiso.it
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